Hardware Damage Support

This Support Form is designed to help streamline the repair of damaged Focusbug Technologies Inc. product hardware.

Please see USER SUPPORT for operational issues. Focusbug Technologies in Vancouver, Canada is the primary repair facility for all Cine RT System Hardware. We have contracts with major shipping organizations to facilitate the fastest transportation of your equipment and trained technical staff to assure the quickest possible turnaround time for all repairs. In most cases of hardware damage, we email you shipping paperwork and instructions to make the process fast and easy. For non-warranty repairs, shipping costs will be added at the time the repair is invoiced to reduce the turnaround time required to get your Cine RT System to our shop and ultimately back to you.

Please help us get your issue resolved as quickly as possible by providing the following information regarding your damaged equipment:

Hardware Damage Support

Damaged Cine RT Component

Description of Damage

First Name

Last Name

E-mail Address

Phone Number

Is this an L&D or otherwise covered by a Production Company's Insurance?

If this repair is covered by a production company's insurance, please fill out the following:

Production Name

Production Contact & Title

Production Phone Number

Date of Accident

Return Shipping Address

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Please upload a photo of the damage

One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png.

Hardware Damage Support

Hardware Damage Support

If this repair is covered by a production company's insurance, please fill out the following:

Return Shipping Address

Subscribe for Focusbug Updates