This Support Form is designed to help streamline the repair of damaged Focusbug Technologies Inc. product hardware.
Please see USER SUPPORT for operational issues. Focusbug Technologies in Vancouver, Canada is the primary repair facility for all Cine RT System Hardware. We have contracts with major shipping organizations to facilitate the fastest transportation of your equipment and trained technical staff to assure the quickest possible turnaround time for all repairs. In most cases of hardware damage, we email you shipping paperwork and instructions to make the process fast and easy. For non-warranty repairs, shipping costs will be added at the time the repair is invoiced to reduce the turnaround time required to get your Cine RT System to our shop and ultimately back to you.
Please help us get your issue resolved as quickly as possible by providing the following information regarding your damaged equipment: