Return Policy

 

30-Day Money-Back Guarantee and No Restocking Fees!

 

Focusbug Technologies Inc. offers comprehensive pre & post-sales support to ensure continued benefits from our innovative products. Our commitment to cutting-edge technology is matched only by our expertise in the field and our attention to customer feedback. Knowing what you need ensures that we bring you the best products we can to enhance your productivity and workflow.  Your experience using our products shapes how we approach our research and design for updates and future products 

  

At Focusbug, we want you to be completely satisfied with your purchase. If you are not, please call 1-604-537-7137 to let us address your concerns.  In the event that you decide to return your Focusbug Product, please contact us so we can issue you an RMA number. Any product returned without an RMA number will be returned to the customer.

 

You have up to thirty (30) calendar days from the time you receive your item(s) to initiate a return and receive an RMA number. If the item is returnable please send it back in its original packaging, and if applicable, with all the accessories, manuals, and documentation that originally shipped with the product*.

 

Shipping Costs For Returned Items

You will pay for shipping the product(s) to Focusbug Technologie Inc.  We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Focusbug Tech. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit**.

Once the return has been received by Focusbug Technologies Inc., please allow five business days to inspect the item, confirm it's in good condition, and issue your refund.  Focusbug Technologies Inc. will offer you a refund in the form of a check that is mailed to the address we have on file or by bank transfer.  You will not be charged a restocking fee.

*Returned items should be in like-new condition.  Undue wear, damage, or modification to or tampering with any Focusbug Technologies Inc. product(s), including any labels, stickers, or markings of any kind shall immediately void the refund.

 

**Focusbug Technologies Inc. disclaims any responsibility for goods lost in transit or packaged in such a way that they are likely to be damaged in transit.